Community Action of Central Illinois is again looking at a way to better serve their communities and their clients, and their new app is at the heart of the change. 

Executive Director, Alison Rumler-Gomez indicates they want their family service workers to become more of a coach with their clients and less of a monitor. She explains aiding them in this shift is the new app they developed for their clients.

The shift comes with more of a focus on their clients and asking them to evaluate themselves. Rumler-Gomez explains they are asking their clients to take control of their circumstances and then giving them the tools to work through that.

Rumler-Gomez indicates the way they were working with their families was becoming like a checklist of things to do. She explains they know this because their clients told them and so they listened and adjusted their approach.

While the checklists have their merits, Rumler-Gomez says their staff is starting to get on board more and more and they are seeing the value of the new approach.