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Computer-Based Phones Working At U of Illinois

A new computer-based phone system at the University of Illinois' flagship campus is up and running and officials say it's mostly working fine.

Greg Gulick is director of application services for Campus Information Technologies and Educational Services. He says aside from glitches here and there the $4.8 million system is working well.

The system combines phone, email, instant messaging and other functions. Calls are made using voice-over-Internet protocol rather than land lines. More than 10,000 phones are on the new service while another 4,000 will be moved to the system eventually.

The university expects the system to save up to $3 million a year.

But some users say they've had trouble with dropped calls and a tough time transferring some calls.

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