The Better Business Bureau is warning you to proceed with caution if ordering personalized gifts via social media. The scams have been seen on Instagram, Facebook, and TikTok. The agency’s Scam Tracker has gotten numerous reports from people whose purchases ended up being far different from what they thought, if they arrived at all.

Better Business Bureau Investigator Don O’Brien explains how it works.

If you want a personalized item, O’Brien suggests you research the company before making a purchase; look up reviews on other websites; and pay with a credit card instead of a debit card since it’s easier to dispute fraudulent charges with a credit card and there is a better chance of getting a refund.