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Social Security Launches Online Performance Tracker for Customer Service Priorities

More than 70 million people depend on Social Security benefits and millions more reach out each year for other services like requesting a new SS card. 

 

Jack Myers with Social Security explains at the same time they are experiencing an increasing number of customers, fewer operating funds per customer, and fewer employees. 

 

 

On the new SecurityStat page www.ssa.gov/SecurityStat, the public can easily view the progress they are making on certain priorities including the 800 Number performance, the average processing time for disability determinations, and the average processing time for retirement, survivor, and Medicare claims. 

 

 

The website again is ssa.gov/securitystat. 

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