The Illinois Secretary of State’s office has upgraded its Clinton DMV to a “One-Stop-Shop” design, improving the customer experience through reduced wait times and increased efficiency.  

The renovation also includes updated signage to create a more logical flow and help customers know where to go, Secretary of State Alexi Giannoulias announced today.  

As a part of the Secretary of State’s ongoing modernization efforts, the new DMV experience will save customers considerable time and several steps by offering both vehicle and driver services at a single service counter.

Driver services and vehicle services employees at “One-Stop-Shop” DMVs are now cross-trained to provide both sets of services. 

At a single service counter, customers will be able to apply for a REAL ID or a new driver’s license or state ID card, renew a driver’s license, state ID or Temporary Visitor Driver’s License, register or renew their vehicle registration and obtain vehicle stickers, order a new license plate, and join the Illinois Organ and Tissue Donor Registry.

The Clinton DMV, located at 1255 State Rte. 54 East, is among the initial facilities in central Illinois to undergo the “One-Stop-Shop” transformation and is now re-opened following extensive renovations to allow customers to access services at one single station. 

PICTURED: Manager of Secretary of State Field Operations Jim Snider, Secretary of State Administrator of Field Services Julie Vickers, Secretary of State Regional Manager Jaclyn Swigert, Clinton City Administrator Taylor Baxter and Secretary of State Deputy Director of DMV Operations Andy Simmons cut the ribbon at the newly remodeled Clinton DMV