Artificial intelligence is becoming a hot topic in professional circles as employers look to streamline workflow. 

AI is also becoming a common tool in many service industries such as healthcare and eventually could impact first responders. Karen Clevenger, DeWitt County CENCOM Coordinator, explains AI is becoming a tool that can be crucial when a dispatcher is receiving an emergency call, including transcribing everything the caller says so information can be recorded and revisited by first responders. 

Clevenger reminds of a new policy for dispatchers in DeWitt County, that community members may notice should they dial 911. She says dispatchers are asking more questions of the caller, and possibly even giving life-saving instructions. 

The new dispatcher policy went into effect on December 16th.