Late in 2025, the DeWitt County CENCOM office introduced new health protocols for the public calling in an emergency to dispatchers.

Karen Clevenger is the DeWitt County CENCOM Coordinator and reminds the public that when someone calls in a medical emergency, dispatchers now ask a specific set of questions based on the emergency. She indicates this gives their first responders better information as they arrive on scene, and can be beneficial for the patient in crisis.

According to Clevenger, there is a reason for all the questions. Additionally, she applauds her dispatchers for their quickness in getting calls out to the first responders.

Clevenger indicates the change has thrown the public off a little bit, simply because dispatchers are asking a lot of questions of the caller.

This was a new system introduced in the middle of December.